SHIPPING
Shipping is free throughout Italy.
CEE Countries/United Kingdom: € 20.00
Non-EEC European Countries: € 30.00
USA and CANADA: € 35.00
Rest of the World: € 40.00
Orders are fulfilled using the courier UPS, Fedex, or TNT Italy.
Any customs duties are always the responsibility of the Customer.
Orders are processed within 48 hours of receipt and shipped, after payment validation, from Monday to Friday between 9:00 AM and 5:00 PM (Italian time)
At the time of delivery of the package, the Customer is required to carefully inspect it before confirming the delivery with their signature, which, upon signing, transfers ownership to the Customer without the possibility of subsequent disputes or claims.
If for any reason the package appears damaged or tampered with, Customers are invited to sign the receipt WITH RESERVATION or refuse the delivery, noting the reason.
In case of unjustified refusal or request for return to sender, any reshipping costs charged to Studiouno Spa will be deducted from any refund due to the Customer.
Delivery times:
Italy and EEC countries: 1-3 days
USA and Canada: 5-7 days
Rest of the World: 5-7 days
Studiouno Srl is not responsible for any delays due to customs operations or inspections or due to force majeure causes beyond the control of Studiouno Ltd.
RETURNS
If for any reason the Customer is not satisfied with their purchase, items NOT WORN and NOT DAMAGED can be returned for a refund within 14 (fourteen) days from the date of receipt of the goods.
Returns, including partial, from Italy: expense contribution of € 9.00
Returns, including partial ones, from abroad: will be made at the same rate applied at the time of shipment.
We invite you to request the return via email at the following address: info@acandyinthebox.com
REIMBURSEMENT
The refund will be processed as soon as the return arrives at our facility, and after the item has been inspected.
For orders paid by credit card, the refunded amount will be available to customers after about 15 days and will be visible on the next statement of the card used.
The timing may vary depending on the banking network of the credit card used.
The refund for the return will be deducted by the expenses incurred to receive the package, such as duties or other costs, which the Customer has not borne but are essential for the delivery of the return.